Managed Services

Daily Support Model 

Support of the day-to-day business support of the Indirect Tax platform can be an external extension of the business organization. This allows for highly trained and skilled resources to support business platform needs on a cost-efficient basis. Serve as a contact for the Indirect tax team Organization including item listed below:

• System business change control
• Guidance around automation of business rules and process optimization 
• Evaluate and document appropriate business requirement changes
• Develop and present recommendations with system test results 
• Deploy business rules, security and support master data needs including certificate management system updates
• Monthly system reconciliation ties outs
• Support and update governance around project and operational activities
• Standard Operating Procedures (SOP’s)
• Security and segregation of duties
• Disaster recovery support and testing
• Jurisdiction processes
• Accelerator and material mapping

Staff Augmentation

Embed a TaxTech™ professional within your team for: 

• Monthly updates and assistance with patch application
• Maintenance of configuration for additional companies, customers, products, and complex rules
• Troubleshooting in the live production environment
• Logging defects and enhancements and following them through to completion
• Testing support
• Status reporting (weekly or biweekly)
• Documentation specific to your system setup
• Knowledge transfer